We made it! Once again we'd like to thank you all for your continued support and to let you know how excited we are to see you all again soon.
Unfortunately the virus has had a huge impact on our industry, meaning we have had to make a number of significant changes to our operations. We've made investments in the salon, our staff and PPE and have had to limit the number of clients in the salon at one time as well as extending appointment times to allow for cleaning and social distancing. We will not be adding any surcharges however at this time we will not be offering any discounts/loyalties in the salon until further notice. We hope you understand our decision and appreciate your patience with us.
Special Request – Shared Duty of Care To protect everyone within the salon we are asking all staff and clients to please stay at home if you are showing any signs of being unwell. Including high temperature, everyday coughs or colds. We would rather cancel an appointment than take the risk of spreading the virus.
Opening Hours Some of the team will work longer days and we are adding Sundays and Mondays to our working week during our initial opening period.
Making Appointments Due to expected high demand for appointments, reduced staffing levels and extended booking times due to social distancing restrictions within the salon will be in operation. Therefore, we will contact you by text email or call you regarding your appointment.
Hair Services Due to potential social distancing restrictions, shift patterns and staff rotas, it may not always be possible to see your colourist and stylist on the same day. When and where possible we will always endeavour to meet your requests, but you may have to consider seeing an alternative stylist or come back in on another date. We will not be able to perform some services during the initial re-opening period, including fringe trims or dry haircuts. Standard booking appointments for colour will take priority over colour corrections that are required due to home colouring as correctional services can take considerably longer than our standard bookings. We will need those of you who have coloured your hair yourself to have a skin test before your next colour appointment thank you.
Beauty Services We are awaiting further guidelines regarding our beauty services.
Payment for Services We will not be accepting cash payments, only contactless/visa on the day of service.
There will be no discounts or loyalties available until further notice. We have thoroughly reviewed our operational systems to ensure we are as safe and hygienic as possible during the client journey. This will ensure we are as compliant as possible with social distancing. We have taken particular care to review our housekeeping and cleaning procedures, including sanitising all the equipment we use. Our staff have undertaken specialist training regarding sterilisation. PPE will be replaced after every client. We are asking all clients to adhere to/note the following regarding their future visits: • As we will be restricted on waiting space, we request that you do not bring anybody with you on the time of your visit. • Please arrive on schedule for your appointment to minimise waiting time and unnecessary interaction. • Please arrive with clean, freshly washed hair so that we may wet it down only for hair services and minimise time at the backwash area (haircuts only and in preparation for colour service). • Please minimise any coats or bags in the salon and keep them on their person. • Magazines and newspapers will not be available and refreshments will be in disposable cups only. • Our team will be wearing the required PPE during your visit. We would appreciate our clients to wear a disposable mask. We will also have some available. Should we face any changes along the way we will contact you accordingly. Please keep safe and healthy and know we will be there to greet you very soon. Yours sincerely, Team Debonhair