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Salon Policy

Dear Valued Clients,

We would like to start by thanking you for your ongoing support and loyalty during these unprecedented times. We greatly value all your emails, texts and comments on our social channels along the way. Moving forward it is our priority to safeguard our client and team health so it is paramount for us to follow government guidelines and recommendations when and where possible and this will remain key to our re-opening on the 12th April 2021.

A few other small changes…


  • Before entering the salon please wait outside the door and press the bell or wave at Julie or Alice!

  • We have a digital thermometer ready for use should the need arise.

  • Stylists will greet you wearing a mask, visor and apron.

  • The latest Government advice says that face coverings must be worn by clients in “nail, beauty, hair salons and barbers - other than where necessary to remove for treatments” from August 8th.

  • Toilets are available and will be cleaned throughout the day, paper towels will be used instead of towels.


Special Request – Shared Duty of Care

To protect everyone within the salon we are asking all staff and clients to please stay at home if you are showing any signs of being unwell. Including high temperature, everyday coughs or colds. We would rather cancel an appointment than take the risk of spreading the virus. We ask all clients to sanitise their hands on arrival and when leaving the salon.


Making Appointments

Due to expected high demand, reduced staffing and extended booking times due to social distancing, restrictions within the salon will be in operation. To book please call 01482 862361 or email


Hair Services

Due to potential social distancing restrictions, shift patterns and staff rotas, it may not always be possible to see your colourist and stylist on the same day. When and where possible we will always endeavour to meet your requests, but you may have to consider seeing an alternative stylist or come back in on another date.

Skin Test 
All new clients to the salon require a skin test within 24/48 hours of a hair colour. Any clients that have coloured their hair themselves or have had COVID-19 or tattoos since their last appointment should be tested also. With all our regular clients, we check every 6 months and sign on your behalf as you have had your colour.

We have thoroughly reviewed our operational systems to ensure we are as safe and hygienic as possible during the client journey. This will ensure we are as compliant as possible with social distancing. We have taken particular care to review our housekeeping and cleaning procedures, including sanitising all the equipment we use.  Our staff have undertaken specialist training regarding sterilisation.

We are asking all clients to adhere to the following regarding their future visits:
• As we will be restricted on waiting space, we request that you do not bring anybody with you on the time of your visit.
• Please arrive on schedule for your appointment to minimise waiting time and unnecessary interaction.

• Please arrive with clean, freshly washed hair so that we may wet it down, only for wet cuts and cut and blow drys to minimise time at the backwash area.
• Please minimise any coats or bags in the salon and keep them on your person.
• Magazines and newspapers will not be available and refreshments will be in disposable cups only.
• Our team will be wearing the required PPE during your visit. We would appreciate our clients to wear a disposable mask. We will also have some available.

Please stay safe and healthy and we will get through this together!
Best regards,
Team Debonhair

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